Delivery FAQs

Question: What are the countries that you ship/deliver to?
Answer: We offer Home & Office Delivery islandwide* in Singapore Only!

* Except for delivery to Changi Airport Transit Lounges, Paya Lebar Airport Communication Centre and other Offshore Islands.

Question: How much is the cost of delivery?
Answer: We provide FREE Delivery for any purchase of $150 and above. A $20 delivery fee applies to purchase of below $150.

* A $10.70 surcharge is applicable to delivery to Sentosa island, Military camps, Protected areas and locations that are gazetted by Singapore Government, Changi Airfreight Centre, Jurong island, Jurong Port, PSA Terminal Wharves (Tanjong Pagar, Pasir Panjang and Sembawang), and MINDEF COMCEN.

Question: How long does it take for my products to be delivered?
Answer: All web orders will be processed and delivered during office hours, from Monday to Friday (8:30am – 5pm).

Orders are shipped approximately 3-5 days working days after receiving payment.

Question: What is the Standard Operating Procedures in case of delay in delivery / shipping?
Answer: In case of delay in delivery, Kingston Medical Supplies (Pte) Ltd will notify respective customers accordingly via Phone or Email at least 1 working day in advance.

We seek your kind understanding on this & hope you enjoy shopping with us!